Shipping policy

LUXORA SHIPPING POLICY

Effective Date: 12-05-2026
Last Updated: 12-05-2026

At Luxora, we aim to provide a smooth and reliable shipping experience for all customers. Luxora is a multi-vendor marketplace where independent sellers list and sell products across multiple categories. Shipping times, costs, and methods may vary depending on the seller, product type, and delivery location.

By placing an order on Luxora, you agree to this Shipping Policy.

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1. ORDER PROCESSING TIME
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Orders are typically processed within:

- 1 to 3 business days for standard products
- 3 to 7 business days for custom or premium products
- Processing times may vary depending on seller availability

Orders are processed only after successful payment confirmation.

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2. SHIPPING TIME
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Estimated delivery times:

- Domestic orders: 3 to 10 business days
- International orders: 7 to 21 business days

Delivery times may vary depending on:

- Seller location
- Product availability
- Courier partner delays
- Customs clearance
- Weather conditions

These timelines are estimates and are not guaranteed.

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3. SHIPPING CHARGES
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Shipping charges may vary based on:

- Product weight
- Delivery location
- Seller shipping fees
- Promotional offers

Free shipping may be available on selected products or orders.

Final shipping charges will be shown during checkout.

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4. MULTIPLE SELLERS
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Since Luxora is a multi-vendor marketplace:

- Products ordered from different sellers may arrive separately
- Different sellers may use different shipping providers
- Delivery times may vary for each item

Customers may receive multiple tracking updates.

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5. ORDER TRACKING
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Once your order is shipped:

- You will receive a confirmation email/SMS
- Tracking details will be provided if available
- You can track orders through your Luxora account

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6. INTERNATIONAL SHIPPING
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International shipping may be available for selected products.

Customers are responsible for:

- Customs duties
- Import taxes
- Additional government charges

These charges are not included unless clearly stated.

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7. DELIVERY ISSUES
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Luxora is not responsible for delays caused by:

- Incorrect shipping address
- Customer unavailability
- Courier delays
- Natural disasters
- Customs delays
- Unexpected logistics issues

Customers must provide accurate shipping details.

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8. FAILED DELIVERY
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If delivery fails because:

- Wrong address was provided
- Customer was unavailable
- Delivery was refused

The package may be returned to the seller.

Additional shipping fees may apply for re-delivery.

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9. DAMAGED OR LOST PACKAGES
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If your package arrives damaged or is lost in transit:

- Contact Luxora support immediately
- Provide order details
- Share photos if product is damaged

Luxora will investigate the issue with the seller and courier partner.

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10. SHIPPING RESTRICTIONS
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Some products may not be shipped to certain locations due to:

- Legal restrictions
- Seller limitations
- Courier restrictions

Customers will be notified during checkout if shipping is unavailable.

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11. ORDER CANCELLATION BEFORE SHIPPING
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Customers may cancel orders before shipment for a full refund, subject to seller approval.

Once shipped, cancellation may not be possible.

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12. CONTACT SUPPORT
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Luxora Support Team

Email: support@luxora.com
Website: www.luxora.com

LUXORA SHIPPING POLICY

Effective Date: [Insert Date]
Last Updated: [Insert Date]