LUXORA TERMS OF SERVICE

Effective Date: 12-05-2026
Last Updated: 12-05-2026

Welcome to LUXORA (“Luxora,” “we,” “our,” or “us”), a premium multi-category e-commerce marketplace that connects customers with independent sellers offering products across fashion, electronics, beauty, home décor, lifestyle, luxury goods, accessories, fitness products, travel essentials, and more.

By accessing, browsing, registering, purchasing, selling, or otherwise using the Luxora platform, you agree to comply with and be legally bound by these Terms of Service (“Terms”). If you do not agree with these Terms, please discontinue use of the platform immediately.

1. ABOUT LUXORA

Luxora operates as an online marketplace that allows third-party sellers to list, market, and sell products directly to customers.

Luxora functions primarily as:

A marketplace platform
A technology provider
A transaction facilitator
A product discovery service
A customer support intermediary

Unless specifically stated otherwise, Luxora is not the manufacturer, importer, distributor, or owner of products sold by independent third-party sellers.

2. ELIGIBILITY

To use Luxora, you must:

Be at least 18 years old, or use the platform under parental or legal guardian supervision;
Have the legal authority to enter binding agreements;
Provide accurate and current information;
Comply with all applicable laws and regulations.

Luxora reserves the right to refuse access, suspend accounts, or terminate services for users who do not meet eligibility requirements.

3. USER ACCOUNTS

By creating an account on Luxora, you agree to:

Provide accurate registration details;
Maintain the confidentiality of your login credentials;
Accept responsibility for all activities under your account;
Update your information when necessary.

You must notify Luxora immediately of any unauthorized use of your account.

Luxora is not responsible for losses resulting from unauthorized account access caused by failure to secure login credentials.

4. PRODUCT LISTINGS

Products on Luxora may be sold by multiple independent sellers. Therefore:

Prices may vary between sellers;
Shipping fees may differ;
Availability may change without notice;
Promotions and discounts may vary.

Luxora does not guarantee identical pricing, inventory, or offers across all sellers.

5. PRODUCT INFORMATION

Product descriptions, specifications, dimensions, pricing, images, and availability are provided by sellers.

While Luxora strives for accuracy:

Minor errors may occur;
Product colors may vary depending on device screens;
Images may differ slightly from the actual product.

Luxora does not guarantee that all product information is completely accurate or error-free.

6. PRODUCT QUALITY & AUTHENTICITY

Luxora works to maintain marketplace quality through:

Seller verification procedures;
Fraud prevention systems;
Listing moderation;
Anti-counterfeit measures.

However, since many products are sold by third-party sellers, Luxora cannot guarantee the authenticity, legality, safety, or quality of every item listed on the platform.

7. ORDERS

By placing an order, you confirm that:

All information provided is accurate;
You are authorized to use the selected payment method;
The transaction is legitimate.

Luxora reserves the right to:

Refuse or cancel orders;
Limit purchase quantities;
Conduct fraud prevention checks;
Request additional verification before processing orders.

Order confirmation does not constitute final acceptance of the order.

8. PAYMENTS

Payments may be processed through authorized third-party payment providers.

Accepted payment methods may include:

UPI
Credit Cards
Debit Cards
Net Banking
Digital Wallets
Buy Now Pay Later (BNPL) services

Luxora does not store full payment card details.

Users are responsible for ensuring payment information is accurate and valid.

9. PRICING & TAXES

All prices displayed on Luxora are subject to change without prior notice.

Applicable taxes, including GST where required by law, may be charged during checkout.

Sellers are responsible for complying with tax regulations applicable to their business operations.

Customers are responsible for reviewing final pricing before completing purchases.

10. SHIPPING & DELIVERY

Delivery times may vary based on:

Seller processing times;
Inventory availability;
Courier performance;
Weather conditions;
Government restrictions;
Incorrect shipping information.

Estimated delivery dates are provided for convenience only and are not guaranteed.

Luxora is not liable for delays beyond its reasonable control.

11. RETURNS, REFUNDS & REPLACEMENTS

Returns, refunds, and replacements are governed by Luxora’s Return & Refund Policy.

Eligibility may depend on:

Product category;
Seller-specific terms;
Product condition;
Return request timing.

Certain items may be non-returnable due to hygiene, customization, safety, or legal restrictions.

Refund processing times may vary depending on payment providers and banking institutions.

12. ORDER CANCELLATIONS

Orders may be canceled:

Before shipment, subject to seller approval;
Under circumstances described in Luxora policies.

Luxora reserves the right to cancel orders due to:

Pricing errors;
Fraud concerns;
Inventory shortages;
Legal or regulatory requirements.

13. PROHIBITED ACTIVITIES

Users may not:

Conduct fraudulent transactions;
Submit false reviews;
Abuse refund or return systems;
Attempt unauthorized access to the platform;
Upload malicious software or harmful code;
Use stolen payment methods;
Sell prohibited or illegal products;
Infringe intellectual property rights.

Violations may result in account suspension, termination, legal action, or reporting to relevant authorities.

14. SELLER RESPONSIBILITIES

Third-party sellers agree to:

Provide accurate product information;
Sell authentic and legally permitted products;
Fulfill orders promptly;
Honor applicable warranties;
Comply with all applicable laws and regulations.

Luxora reserves the right to suspend or remove sellers who violate marketplace policies.

15. INTELLECTUAL PROPERTY

All Luxora intellectual property, including:

Logos
Trademarks
Website design
Graphics
Content
Software
Branding materials

remains the exclusive property of Luxora or its licensors.

Unauthorized reproduction, copying, modification, distribution, or use is strictly prohibited.

16. USER-GENERATED CONTENT

Users who submit reviews, comments, ratings, photos, or other content grant Luxora a non-exclusive, royalty-free, worldwide license to use, reproduce, display, and distribute such content for operational and marketing purposes.

Users remain solely responsible for the content they submit.

17. PLATFORM AVAILABILITY

Luxora aims to provide uninterrupted platform access but does not guarantee continuous availability.

The platform may occasionally experience interruptions due to:

Maintenance;
Technical upgrades;
Security updates;
Internet outages;
System failures.

18. THIRD-PARTY SERVICES

Luxora may integrate with third-party services, including:

Payment gateways;
Shipping providers;
Analytics tools;
Advertising platforms.

Luxora is not responsible for the services, actions, or policies of third-party providers.

19. DISCLAIMER OF WARRANTIES

The Luxora platform and services are provided on an “AS IS” and “AS AVAILABLE” basis.

To the maximum extent permitted by law, Luxora disclaims all warranties, including:

Continuous availability;
Error-free operation;
Merchantability;
Fitness for a particular purpose;
Product suitability.

20. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Luxora shall not be liable for:

Seller misconduct;
Product defects;
Delivery delays;
Service interruptions;
Data loss;
Indirect or consequential damages.

Luxora’s total liability for any claim shall not exceed the amount paid by the customer for the specific order related to the claim.

21. INDEMNIFICATION

Users agree to indemnify and hold harmless Luxora, its affiliates, employees, directors, partners, and representatives from claims, liabilities, losses, damages, and expenses arising from:

Violation of these Terms;
Illegal activities;
Misuse of the platform;
Infringement of third-party rights.

22. ACCOUNT SUSPENSION & TERMINATION

Luxora may suspend, restrict, or terminate accounts for:

Fraudulent activity;
Policy violations;
Illegal conduct;
Abuse of marketplace services;
Threats to platform security.

Termination may occur without prior notice where legally permitted.

23. PRIVACY

Use of Luxora is also governed by the Privacy Policy.

By using the platform, users consent to:

Data collection;
Cookie usage;
Security monitoring;
Fraud prevention measures.

24. FORCE MAJEURE

Luxora shall not be liable for delays or failures caused by events beyond reasonable control, including:

Natural disasters;
Government actions;
War;
Pandemics;
Internet outages;
Labor disputes;
Power failures.

25. DISPUTE RESOLUTION

In disputes between buyers and sellers, Luxora may investigate transactions and assist in resolution efforts.

Luxora’s involvement does not create liability for seller actions.

Users are encouraged to resolve disputes amicably before pursuing legal action.

26. GOVERNING LAW

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising under these Terms shall fall under the jurisdiction of the competent courts of India.

27. CHANGES TO TERMS

Luxora reserves the right to update or modify these Terms at any time.

Updated Terms become effective immediately upon publication on the platform.

Continued use of Luxora after updates constitutes acceptance of the revised Terms.

28. CONTACT INFORMATION

Luxora Support Team
Email: luxorashopee@gmail.com

For customer support, legal notices, or policy inquiries, contact us through the email above.

29. ACCEPTANCE OF TERMS

By accessing, registering, browsing, purchasing, selling, or otherwise using Luxora, you acknowledge that you have read, understood, and agreed to these Terms of Service and all related platform policies.